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Service Representative in Racine, WI at The Bartech Group

Date Posted: 10/27/2018

Job Snapshot

Job Description

Job #:  188156


Job Description

If you are an experienced Service Representative looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some over the nation’s biggest companies. Our client has a need for a Service Representative. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!

Service Representative        

Job Responsibilities                                              

Your specific duties as a Service Representative will include:          

  • Respond to a high volume of Customer Service inquiries through our web portal and the call center, providing requested information and resolving issues that prevent invoice payment. Use SAP to research outstanding invoices and determine reason for nonpayment. Whenever possible, determine root cause of problems for long-term solutions. Responsibilities include, but are not limited to:
  • Prioritize, research and write responses for a high volume of AP inquiries created by suppliers and employees in supplier, as well as through the AP call center.
  • Review past due invoice lists provided by vendors to ensure that all invoices are accounted for and to determine the reasons for nonpayment
  • Manually post past due invoices in SAP
  • Reverse invoices incorrectly entered, repost correctly
  • Determine causes of duplicate or incorrect payments, create/enter debit to recover funds
  • Analyze root cause of recurring processing and payment errors and other issues preventing payment. Collaborate as necessary to achieve a solution.
  • Review invoices stuck in workflow, try to find correct receipts so invoice can be posted and paid
  • Contact plant receiving staff for missing or incorrectly posted receipts
  • Reverse invoices where receipts were mismatched, repost invoice correctly
  • Educate vendors and personnel on AP processes and inquiry tools to encourage independence and improve efficiencies
  • Analyze the accuracy of vendor debits, reverse incorrectly posted invoices and repost
  • Provide debit and remittance details to vendors
  • Escalate issues to management when necessary
  • Display a strong commitment to providing excellent customer service, including resolving issues timely and influencing the resolution of issues when responsibility falls outside of Payables.
  • Identify inefficiencies within processes that cause problems for our customers and be a strong advocate for process improvements.
  • Possess a broad understanding of Accounts payable processes as well as processes outside of Payables that impact the team, such as Receiving, Purchasing, and the greater AFC.

Service Representative

Job Requirements

As a Service Representative you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.

  • Associates Degree or greater
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Familiarity with CRM systems and practices
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication skills
  • Ability to multi-task, prioritize, and manage time effectively


Service Representative

Benefits

As a Service Representative with Bartech, you will be working through an established and respected staffing organization with 40 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits.

Available benefits for Service Representative Position may include (but are not limited to):

  • Exceptional medical, dental, and vision
  • 401(k)
  • Paid time off, including holidays

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