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Service Delivery Manager in Irving, TX at The Bartech Group

Date Posted: 1/18/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/18/2019

Job Description

Job #:  194300


Job Description

Job Title: Service Delivery Manager
Location: Irving, Texas 75038

If you are an experienced Service Delivery Manager looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some over the nation’s biggest companies. Our client has a need for a Service Delivery Manager. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!

Service Delivery Manager

Job Responsibilities                                              

  • The Service Delivery Manager will report to the Program Delivery Executive and will assume responsibility for the performance of all project activities in the absence of the Program Delivery Executive.
  • The Service Delivery Manager will be the key individual overseeing the service delivery process during the transition (with the exception of transition specific related activities) and during steady state throughout the life of the contract.
  • The Service Delivery Manager will coordinate service delivery activities with the Change, Problem, and Project Managers to ensure contractual conformance, identify potential problems, set and adjust priorities, and redirect activities as necessary to achieve the goals of the project.
  • The Service Delivery Manager also will ensure that the Change, Configuration and Release Management Programs are being implemented within ITIL standards.
  • Assist the Program Delivery Executive in all governance duties as directed
  • Provide business support and coordination during global implementation
  • Oversees change management process
  • Secure alignment of customer and Third Party vendor service processing systems
  • Establish, implement and monitor change management process including chairing monthly management meetings
  • Issues relevant change control status updates and facilitates in-scope and out of scope changes.
  • Establishes the format of the periodic change management reports and provide the report for all core services
  • Identifies any issues discovered regarding performance including failure to meet any SLAs, and presents a “resolution plan” to Program Delivery Executive to resolve
  • Specifies process flow of change requests, validation, and approval – specific for non-standard changes, and coordinate with NOC and moves, adds, changes, and deletes (MACD) process through the Customer Portal
  • Communicates changes using the agreed to change management processes
  • Supports the Account Team in all problem escalations/notifications associated with scheduled network scheduled maintenance and planned outages




     

Service Delivery Manager

Job Requirements

As a Service Delivery Manager you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.

  • Minimum BS/BA, or equivalent, with 8-10 years of job-related experience, MBA a plus
  • Extensive supervisory experience in telecommunications preferably in managing large international accounts.
  • Project Management (PMP) certification preferred
  • ITIL Foundation Certificate and ITIL conversant a plus


Service Delivery Manager

Benefits

As a Service Delivery Manager with Bartech, you will be working through an established and respected staffing organization with 40 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits.

Available benefits for Service Delivery Manager Position may include (but are not limited to):

  • Exceptional medical, dental, and vision
  • 401(k)

Make the most of your experience!