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Customer Service Rep in Alpharetta, GA at The Bartech Group

Date Posted: 12/3/2018

Job Snapshot

Job Description

Job #:  193912


Job Description

Compensation (Range): $16.00/ hour

If you are an experienced Customer Service Rep looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some over the nation’s biggest companies. Our client has a need for a Customer Service Rep. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!

Customer Service Rep

Job Responsibilities                                              

  • Review, calculate and apply other charges and credits in support of contractual pricing and/or equipment offers, special offers or promotions and other system, sales and customer related issues that may require an OCC
  • Build and maintain customer’s contract information for VES, national, major and small business customers and ensure customer’s contract terms are provisioned in ECPD
  • Research complex processes, system and/or customer issues to analyze business situations and provide recommendations; incorporating both customer and compliance point of view.
  • Place outbound calls to internal and external customers as required to obtain immediate resolution and/or completion of tasks
  • Review, research and take action in response to customer inquiries related to employer discount program; which includes resolving automation errors, escalation support and auditing functions.
  • Complete various transactions utilize systems such as EWI/ECPD, Work Flow Manager (WFM), ACSS, and OneSource.
  • Review incoming documents to ensure compliance to documented process and requirements prior to completion.
  • Educate internal and external customers on company guidelines and procedures; giving guidance and direction on completing request timely and efficiently.
  • Contact customers via email and/or outbound call to obtain information or advise status of order/correspondence. Interface with BGCO, Sales. Information Systems, Marketing, Legal and other departments to ensure compliance with process/procedures.
  • Proactively identify trends and make recommendations to streamline processes and procedures.



Customer Service Rep

Job Requirements

As a Customer Service Rep you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.

  • One or more years of B2B experience.
  • Multiple systems knowledge (ECPD, ACSS, WFM,).
  • Proven ability to be well organized, detail oriented and able to complete repetitive tasks accurately.
  • Demonstrated strong, independent decision making skills based on documented guidelines and procedures
  • Demonstrated ability to read, comprehend and adapt to process and procedural changes with ease.
  • Strong written and verbal communication skills.
  • Proven ability to work independently in a fast paced, rapidly changing environment, with limited oversight.
  • Demonstrated flexibility to business changes that may impact your core responsibilities.
  • Strong mathematical and statistical skills.
  • Microsoft Office products (MS Excel, MS Word and MS PowerPoint).
  • Functional Accountability

Customer Service Rep

Benefits

As a Customer Service Rep with Bartech, you will be working through an established and respected staffing organization with 40 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits.

Available benefits for Customer Service Rep Position may include (but are not limited to):

  • Exceptional medical, dental, and vision
  • 401(k)

Make the most of your experience!