Application / Production Support Analyst in Montreal at The Bartech Group

Date Posted: 5/15/2021

Job Snapshot

Job Description

Job #:  206555


Currently we are seeking individuals for the following position, please take note that this position is time sensitive and we advise you to apply immediately and express your skills and abilities that pertains to the job description.

If you are an experienced looking Application / Production Support Analyst for a position with a leading company, Bartech help!

Application/Production Support Analyst in Montreal, QC


6 Month Contract (On-going needs)

Business Overview:

The IT Application Production Support Team - Investment Funds Services - is part of the Information Technology Group, which works simultaneously on a wide range of projects arising from business, strategic initiatives, regulatory changes and reengineering of existing applications to improve functionality and efficiency.

Department Overview

The newly formed APS Team will offer services from Montreal as part of the IT Production Canada platform and is looking for suitably a qualified analyst. The Team will support a number of critical applications which are under high-availability constraints. These services range from providing technical and functional assistance to the supporting projects and deliveries.

The Team will have focal attention of the Regional Management and its success is crucial for the Business.

Reporting Line

The APS Analyst will report to the Head of IT APS of the Business Line.

Position Summary:

The primary purpose of the job is to ensure day-to-day quality of service of live applications to end-users by :

  • Diagnosing and resolving incidents
  • Answering user requests
  • Monitoring production environments
  • Developing a good understanding of the existing application (functional and technical)
  • Ensure daily communication & transition with teams from other time zones

This position implies On Call Duties, to cover for eventual incident that may occur during the weekends, bank holidays as a level 2 for other locations.

The position consists in providing support for the corresponding list of applications in a cross-regional environment, in a follow-the-sun model. It also encapsulates Incident, Change, Problem, Service Request and Release Management as part of the Service Management catalogue in line with the defined Standard Operating Procedures. Being a follow-the-sun model, candidates will be expected to work on different alternating shifts.

Candidates having an exposure to ITIL V3, capable of participating critical initiatives within the Team, interact with Quality Control and Reporting Teams in the production of Key Performance Indicators and exposure/experience towards follow-the-sun support model may be favoured.

In addition, having technical and functional experience with applications like (but not limited to) SWIFT, Cash Pooling, Bloomberg, Datawarehousing, Regulatory reporting and other financial/business applications will be favoured.

Required Technical knowledge:

  • Expert knowledge in SQL queries (Oracle preferred but PL/SQL, SQL Server or Sybase would be alternatives)
  • Expert knowledge experience of working in Unix environments and Shell scripting or Windows.
  • Knowledge of programming languages (C, C++, C, .Net, VBA, APS .Net, JavaScript, HTML, 4D) would be an advantage.
  • Knowledge of Schedulers (Autosys, Control M) and ETL tool (Datastage WTX) would be an advantage.
  • Candidates must have a minimum of 5 years of experience in a similar role. He/she must be experienced in providing multi-disciplined technical support as part of a team and have practical knowledge of performance and capacity management from an application, database and network perspective as well as strong aptitude for automation.
  • Good knowledge on MS Access and Macros

Personal attributes

  • Strong analytical skills
  • Good interpersonal skills and team player
  • Client focused
  • Attention to details
  • High energy level coupled with a desire to take on responsibility
  • Able to multi-task

Required Education or Equivalent Experience:

  • Bachelor’s degree or higher or equivalent combination of education and experience
  • Good French verbal communication skills are a plus, fluent English communication is a must

IND123CA

When you join The Bartech Group you launch a career. The Bartech Group, one of North America's largest and fastest-growing staffing firms, continues to elevate the staffing industry to a higher level of thinking. Bartech Enterprise Staffing specializes in temporary and direct placement of Engineering, IT, Technical, Finance & Accounting, and Professional staff.

Bartech values diversity and inclusion in its workforce. Candidates that are legally eligible to work in Canada are invited to apply. Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. If you are currently in a part time, project, temp work, please advise us with your availability of start date.

Our client is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation, our client will work with you to meet your accessibility needs due to disability.


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